Customer Service Representative Your responsibilities • Process customer orders accurately and efficiently, ensuring timely order entry and fulfillment.

- Verify customer, pricing, product, and delivery information before order release.
- Maintain accurate order records and documentation in ERP.
- Ensure compliance with company policies, procedures, and service level agreements (SLAs).
- Support process improvements to enhance order accuracy and operational efficiency.
- Handle order modifications, cancellations, returns, and credit requests in accordance with company policies.
- Quote Preparation for After Market Spare Orders.
- Collaborate with cross-functional teams to ensure accurate sales order delivery dates in the ERP system at any point of time.
- Maintain customer records and ensure all Customer details are up to date in ERP systems.
- Maintain Sales Log and keep updating Merics for Review Meetings and Management submission.
- New Customer creation in ERP System. What you bring • Bachelor's degree in Business Administration, Commerce, or a related field.
- 5- 6 years of experience in sales order processing, order management, or a similar role.
- Proficiency in ERP systems (Microsoft Dynamics) and Microsoft Office, particularly Excel.
- Strong attention to detail with excellent organizational and data accuracy skills.
- Good communication and interpersonal skills to collaborate with cross-functional teams.
- Ability to prioritize tasks, meet deadlines,



and manage multiple orders in a fast-paced environment.
- Strong problem-solving skills with a proactive approach to resolving order-related issues.
- Customer-focused mindset with a commitment to delivering high-quality service.

What we offer • Competitive remuneration package & access to salary packaging options to allow you to maximize your after-tax income.

- Competitive advantages package including Health Insurance, Personal Accident / Disability, Group Term Life Insurance, Annual health check-up, and voluntary insurance options.
- Work-life balance with a versatile work schedule so you can focus on professional and personal priorities.
- Time to recharge through 30 days PTO (with up to 10 days carry forward as Earned Leave stock) • Employee Assistance program for you and your immediate family • A global network of supportive colleagues and growth opportunities • Continuous development and training in your area of expertise within a global Organization As an equal-opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion. •We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is.

We offer all employees access to a dedicated recognition platform, empowering you to celebrate achievements, share appreciation and stay connected globally.

Experience Level Senior Level

📌 Customer Service Representative - Sales Order Processing (Chennai)
🏢 FLSmidth
📍 Chennai