Customer Service Manager (CSM) (Pimpri-Chinchwad)

Customer Service Manager (CSM) (Pimpri-Chinchwad)

03 Sep
|
PARAKH AGRO INDUSTRIES
|
Pimpri-Chinchwad

03 Sep

PARAKH AGRO INDUSTRIES

Pimpri-Chinchwad

- Oversee daily customer service operations and team performance.

- Train, mentor, and develop customer support representatives.

- Handle customer escalations and complex service issues.

- Develop and implement customer service policies and best practices.

- Monitor KPIs such as response time, resolution rate, and customer satisfaction scores (CSAT).

- Analyze customer feedback to identify service improvement opportunities.

- Collaborate with sales, marketing, and product teams to improve customer experience.

- Manage customer support tools and CRM software

Pay: ₹28,418.79 - ₹54,126.75 per month

Work Location: In person

📌 Customer Service Manager (CSM) (Pimpri-Chinchwad)
🏢 PARAKH AGRO INDUSTRIES
📍 Pimpri-Chinchwad

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