Roles and Responsibilities :
- Handle inbound calls from customers to resolve their queries and concerns related to general insurance products.
- Process customer requests, provide product information, and offer solutions in a timely manner.
- Maintain accurate records of all interactions with customers using CRM software.
- Meet performance targets for call handling time, resolution rates, and quality metrics.
Job Requirements :
- 2-4 years of experience in BPO/call center environment with focus on voice process operations.
- Excellent communication skills with ability to handle high-pressure situations effectively.
- Robust knowledge of general insurance industry trends and policies.
Interested candidates kindly share resume at
[email protected]
📌 Customer Service Executive (Pune)
🏢 SBI General Insurance
📍 Pune