- Knowledge of customer service.
- Manage the service delivery team
- Understanding of Incoterms.
- Co-ordination with various department and provide the updated information / reports to customer.
- Handling the query of customers and internal team through mail & phone calls
- Tracking the shipment regularly and updating to all the concerned parties.
- Coordination with shipping line and co-loaders on regular basis.
- Independently Handling pre-shipments and post-shipments documents.
- Preparing Daily Shipment Report for regular tracking purpose.
- Knowledge of rate quotation to customers in guidance of pricing & sales person