– Customer Relations

Department - Customer Relations / Sales

Location - Noida

Job Summary

Customer Relations will be responsible for managing customer relationships, handling orders and customer concerns, coordinating with internal teams, and ensuring a smooth and positive customer experience. The role will also support sales growth, corporate business, and customer engagement activities.

Key Responsibilities

- Handle customer queries, requests, feedback, and complaints.
- Ensure timely resolution of customer issues.
- Maintain customer details and update CRM records.
- Handle customer orders, including corporate, catering, gifting, events, and individual orders.
- Take customer requirements and coordinate order details.
- Prepare menus and quotations as per customer requirements.
- Follow up on orders from booking to delivery.
- Coordinate with Kitchen, Production, Logistics, Finance, Sales, Marketing, and Retail teams.
- Follow up with customers regarding orders, payments, and delivery.
- Support billing, invoicing, and payment-related activities.
- Handle online and third-party platform orders.
- Support outlet operations and maintain service standards.




- Assist with product launches, promotions, and customer engagement activities.
- Maintain product details and shelf-life records.
- Coordinate website product updates when required.
- Coordinate with vendors and service partners as needed.
- Prepare daily and monthly customer/order reports.
- Collect customer feedback and share it with the concerned team.
- Support customer retention and repeat business.
- Assist in sales and business development activities.
- Ensure a positive customer experience at every interaction.

Key Skills

- Positive communication and customer-handling skills
- Good follow-up and coordination skills
- Basic knowledge of CRM and MS Office
- Problem-solving ability
- Good organizational and time-management skills
- Ability to work with multiple teams
- Positive and customer-focused approach
- Qualification & Experience
- Graduate in any relevant field.
- 1–3 years of experience in customer service, customer relations, sales, retail, hospitality, or a similar role.

Share Your CV at [email protected]

📌 Customer Relationship Management Executive (India)
🏢 L'Opéra, French Bakery Private
📍 India