Job Roles and Responsibilities:

- Establish and maintain strong, professional relationships with existing and potential customers.

- Communicate with customers through phone calls, WhatsApp, email, and other appropriate channels.

- Understand customer requirements, preferences, and concerns and provide appropriate assistance.

- Respond promptly and professionally to customer inquiries, requests, and complaints.

- Regularly follow up with customers regarding inquiries, orders, quotations, payments, deliveries, and other requirements.

- Maintain accurate records of customer interactions, inquiries, orders, and follow-ups.

- Coordinate with the sales, production, and dispatch teams to ensure customer requirements are fulfilled on time.

- Keep customers informed about order status, delivery schedules, new products, offers, and other relevant updates.

- Identify opportunities to improve customer satisfaction and encourage repeat business.

- Develop long-term relationships with key customers and maintain regular communication with them.

- Collect customer feedback and communicate important feedback to management.

- Handle customer concerns calmly and find suitable solutions while protecting the interests of the company.

- Maintain a skilled and positive image of Sree Lakshmi Kalamkari Works in all customer interactions.





- Support the sales team in converting inquiries into orders through effective communication and follow-up.

- Prepare regular reports on customer inquiries, follow-ups, pending issues, and customer feedback.

Required Skills & Qualities:

- Excellent verbal and written communication skills.

- Strong interpersonal and relationship-building skills.

- Customer-focused and service-oriented attitude.

- Good listening and problem-solving abilities.

- Strong follow-up and organizational skills.

- Ability to communicate professionally and courteously with different types of customers.

- Ability to coordinate effectively with internal teams.

- Positive attitude, patience, and willingness to take ownership of customer issues.

- Ability to work independently as well as as part of a team.

Preferred Qualifications:

- Bachelor's degree or equivalent qualification.

- 3–5 years of experience in customer relationship management, sales, retail, hospitality, or a similar customer-facing role.

- Experience in handicrafts, textiles, apparel, retail, or a similar industry will be an added advantage.

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits

- Cell phone reimbursement

- Health insurance

- Provident Fund

Work Location: In person

📌 Customer Relationship Executive (Kompally)
🏢 Sree Lakshmi Kalamkari Works
📍 Kompally