The Customer Relationship Executive is responsible for maintaining positive relationships with customers, ensuring high levels of customer satisfaction, handling follow-ups, and supporting sales and service operations through effective communication and coordination.
Key Responsibilities.
- Greet customers and understand their requirements politely and professionally
- Handle customer enquiries (walk-in, phone calls, WhatsApp, emails)
- Follow up with sales leads, test rides, bookings, deliveries, and pending documents
- Coordinate with Sales Executives and Service Advisors for smooth customer handling
- Collect and record customer feedback after vehicle delivery and service
- Handle customer complaints and ensure timely resolution
- Update customer details accurately in DMS/CRM systems
- Remind customers about service due dates, insurance renewal, and extended warranty
- Support customer retention activities and loyalty programs
- Ensure proper documentation and customer records are maintained
Skills & Requirements
- Graduate / Diploma (any discipline)
- 1–3 years of experience in automobile showroom or service Centre preferred
- Good communication skills in Tamil & basic English
- Customer-friendly attitude and problem-solving skills
- Knowledge of two-wheeler products and service processes is an advantage
- Basic computer knowledge (MS Excel, DMS/CRM systems)
Pay: From ₹12,500.00 per month
Perks
- Cell phone reimbursement
- Commuter assistance
- Health insurance
- Life insurance
- Provident Fund