Company Description

SevakH is India’s fastest-growing legal technology platform for online dispute resolution, headquartered in Bengaluru and serving clients nationwide. Founded in 2018, the organization focuses on making access to justice more affordable, efficient, and geographically inclusive through a secure, digital-first platform. SevakH connects individuals, MSMEs, corporates, and institutions with a nationwide network of empanelled legal professionals and trainers to resolve disputes without the delays and costs of traditional litigation.

Its services cover litigation, mediation, arbitration, conciliation, negotiation, legal consultation, training, and legal process outsourcing. By operating at the intersection of law, technology, and access, SevakH contributes to a more inclusive and effective judicial ecosystem in India.

Role Description The Customer Relations Manager is a full-time, in office role based in Kochi, responsible for managing and enhancing relationships with individual and institutional clients using SevakH’s dispute resolution and legal services. This role involves handling customer inquiries, guiding clients through platform processes, coordinating with legal professionals and internal teams, and ensuring timely resolution of issues.

The Customer Relations

Manager will monitor customer satisfaction, collect feedback, and identify opportunities to improve service delivery and user experience.



Daily tasks include maintaining accurate records, preparing reports on client interactions and service outcomes, and supporting outreach initiatives to strengthen client engagement. The role requires close collaboration with operations, technology, and legal teams to provide consistent, high-quality support aligned with SevakH’s mission of accessible justice.

Qualifications

- Strong customer service, relationship management, and client-facing communication skills to support diverse stakeholders.
- Proficiency in problem-solving, conflict resolution, and escalation management in a structured, qualified environment.
- Ability to collaborate effectively with cross-functional teams, including legal, operations, and technology.
- Comfort with digital platforms, CRM tools, and basic data tracking or reporting for customer interactions.
- Excellent spoken and written communication skills in English; proficiency in regional languages is an advantage.
- Prior experience in customer relations, account management, or service delivery, preferably in legal, tech, or professional services sectors.
- Bachelor’s degree in business, law, communications, or a related field, or equivalent practical experience.
- High level of integrity, empathy, and professional etiquette, with a commitment to access to justice and inclusive service.

📌 Customer Relations Manager (Kochi)
🏢 SevakH
📍 Kochi