Key Responsibilities

- Handle customer queries via phone, email, WhatsApp, and ticketing systems.

- Provide timely and accurate resolutions to customer issues.

- Log, track, and update customer tickets in the support management system.

- Coordinate with technical and implementation teams for issue resolution.

- Follow up with customers to ensure complete satisfaction.

- Maintain records of customer interactions and resolutions.

- Escalate unresolved issues to the concerned department as per SLA guidelines.

- Assist customers in understanding and using company products and services.

- Prepare daily and weekly support reports.

Required Skills

- Excellent verbal and written communication skills.

- Solid customer service and relationship management skills.

- Basic understanding of software applications and technology.





- Ability to troubleshoot and resolve customer concerns effectively.

- Proficiency in MS Office (Excel, Word, Outlook).

- Ability to work in a fast-paced environment and manage multiple tasks.

Qualifications

- Graduate in any discipline (BCA, B.Sc. IT, BBA, or equivalent preferred).

- 0–3 years of experience in Customer Support, IT Support, or Client Servicing.

- Freshers with excellent communication skills may also apply.

Key Competencies

- Customer Focus

- Problem Solving

- Teamwork

- Time Management

- Attention to Detail

- Professionalism

Pay: ₹8,000.00 - ₹18,000.00 per month

Work Location: In person

📌 Customer Relationship Executive (Raipur)
🏢 CODEPLAYERS Business System Private
📍 Raipur