Company Description Eleven:11 is a Kochi-based creative and digital marketing company that helps businesses grow through smart, creative, and results-driven strategies. The team specializes in SEO, SEM, social media engagement, compelling content, standout creative campaigns, and end-to-end production services for various types of shoots. By offering complete digital solutions tailored to each brand’s goals, Eleven:11 focuses on helping clients achieve meaningful ROI and a distinct market presence.

The company combines strategy, creativity, and technical expertise while avoiding jargon and shortcuts, aiming to make every brand feel dynamic and alive. Eleven:11 values collaboration and invites clients and team members alike to build powerful, impactful work together.

Role Description The Customer Relations Manager is responsible for building and maintaining strong, long-term relationships with clients, acting as the primary point of contact for their ongoing needs. This full-time, on-site role in Kochi involves understanding client goals, coordinating with internal creative and digital marketing teams, and ensuring projects are delivered on time and to expectations. Day-to-day tasks include managing client communications, conducting regular check-ins and review meetings, resolving issues, gathering feedback, and identifying opportunities to enhance client satisfaction and retention.

The role also requires preparing reports on campaign performance,



presenting insights and recommendations, and supporting the development of new services or solutions based on client needs.

The Customer Relations

Manager works closely with leadership to contribute to overall customer experience strategy and brand reputation.

Qualifications

- Client relationship management and account management skills, including experience handling multiple clients or projects simultaneously.
- Strong communication, presentation, and interpersonal skills, with the ability to translate complex marketing concepts into clear, client-friendly language.
- Familiarity with digital marketing services such as SEO, SEM, social media marketing, content creation, and creative campaigns.
- Problem-solving, conflict resolution, and negotiation skills to address client concerns and align expectations.
- Organizational and time-management skills, with attention to detail in documentation, reporting, and follow-through.
- Ability to collaborate effectively with cross-functional teams, including creative, technical, and production units.
- Comfort working on-site in Kochi and engaging with clients through in-person meetings, calls, and digital channels.
- Bachelor’s degree in marketing, business, communications, or a related field, or equivalent practical experience.
- Previous experience in customer success, customer relations, or account management within an agency or service-oriented setting is preferred.

📌 Customer Relations Manager (Kochi)
🏢 Eleven:11 Services
📍 Kochi