Key Responsibilities

Sites &

- Portfolio Ownership Take end-to-end ownership of Experience &
- Hospitality Operations across assigned projects within the zone, prioritising readiness, risks, interventions and consistent delivery of defined standards.

- Site Readiness &
- Launch Execution Own readiness of assigned projects from pre-opening preparation through launch and

post-launch stabilisation, ensuring customer-facing environments are ready to deliver the intended experience.

- Readiness Assessment &
- Closure Conduct structured site assessments covering customer experience, hospitality,

facilities, brand presentation, technology, safety, functionality and operational requirements; identify gaps and drive them through closure.

- Customer Experience &
- Quality Assurance Assess each location through a customer lens, ensuring presentation,

functionality, comfort, cleanliness, hospitality and service readiness meet defined standards.

- Cross-Functional Coordination &
- Closure Work closely with Technical, Design, Marketing, Sales, Facilities, IT, Procurement

and other teams to manage dependencies, resolve readiness issues and achieve agreed milestones.

- Launch Planning &
- Execution – Develop project-wise readiness plans, track critical timelines, identify risks early and ensure

customer-facing requirements are completed before opening.

- Operational Experience Reviews – Conduct regular post-launch reviews to ensure customer-facing environments continue to

meet defined experience, hospitality, presentation and operational standards.

- Risk, Escalation &
- Problem Solving – Identify readiness and operational risks early, recommend practical solutions and

escalate critical dependencies requiring leadership intervention.

- Cost &




- Resource Effectiveness – Monitor readiness and operational requirements, identify opportunities for standardisation,

resource efficiency and cost optimisation without compromising customer experience or quality.

- Vendor &
- Partner Coordination – Work with functional owners and service partners to monitor quality, timelines and service

outcomes and drive corrective actions where required.

- Performance Tracking &
- Reporting – Maintain project readiness trackers, action plans, risk status, closure timelines and

performance measures, providing clear visibility to the GM and leadership.

- Continuous Improvement &
- Standardisation – Capture project learnings, identify recurring issues and support development

of standard solutions, specifications, checklists and practices that improve future launches and operations.

Qualicication

- Bachelor’s degree in Hotel/Facilities Management, Project Management, Hospitality Management, Business Administration or a related discipline.

- 6–8 years of relevant experience in site operations, facilities, project coordination, launch readiness, hospitality operations or multi-site customer-facing environments.

- Experience managing multiple sites/projects and cross-functional stakeholders preferred.

- Working knowledge of customer-facing facilities, services, operational readiness and site infrastructure.

- Experience in real estate, hospitality, retail or other multi-site operations preferred.

- Solid exposure to site inspections, snag closure, partner coordination and operational readiness.

- Ability and willingness to travel regularly across assigned projects.

- Experience in real estate, hospitality, retail or other multi-site operations will be preferred.

- Q trong exposure to site inspections, snag closure, vendor coordination and operational readiness will be an advantage.

📌 Customer Experience & Site Operations (Bengaluru)
🏢 Puravankara
📍 Bengaluru