Company Description Effizent Seele Pvt. Ltd. provides specialized BPO (business process outsourcing) services, helping organizations streamline essential operational processes. The company supports internal business functions such as human resources, finance, and accounting for both domestic and international clients.

Effizent

Seele focuses on delivering organized, reliable services that enhance client retention and customer experience. By addressing changing customer expectations and market irregularities, the company aims to drive customer satisfaction and increase market share for its clients.

Effizent

Seele is committed to achieving outstanding results for the organizations it serves through tailored BPO solutions.

Role Description This is a full-time, in office Customer Escalation role based in Dwarka. The role involves handling escalated customer issues, investigating concerns, and providing timely, accurate resolutions while maintaining a professional and empathetic approach.

The individual will coordinate with internal teams to analyze root causes, prevent recurrence, and improve overall service quality. Daily responsibilities include documenting cases,



tracking escalation status, ensuring customer follow-up, and contributing feedback to enhance processes and customer satisfaction. The role requires consistent adherence to company policies, performance targets, and quality standards.

Qualifications

- Candidates should possess strong Communication and Interpersonal Skills to interact effectively with customers and internal stakeholders.
- Candidates should possess Customer Support and Customer Satisfaction skills to manage escalations and ensure positive service outcomes.
- Candidates should possess Analytical Skills to assess issues, identify patterns, and recommend process improvements.
- Relevant experience in BPO, customer service, or escalation management is preferred.
- Ability to remain calm under pressure, manage multiple cases, and prioritize tasks effectively.
- Proficiency in basic computer applications and CRM or ticketing tools is beneficial.
- Minimum educational qualification: high school diploma; a bachelor’s degree in business, communications, or a related field is an advantage.

📌 Customer escalation (Dwarka)
🏢 Effizent Seele
📍 Dwarka