Reports to Regional Customer Care Manager-West & Central

Purpose of the Role:

Customer service representatives work directly with customers to provide assistance, resolve complaints, answer questions, and process orders. Candidate should enjoy helping people.

Description of the role: (few points)

A Customer Service Representative works with clients who have complaints, orders, or require information about products/services purchased from the organization. They also provide solutions that fit those individualized situations and prioritize the customers' needs at each step of the process.

- Proficiency in any ERP system & Proficiency in MS Office.
- Customer services & support
- Document customer complaints and escalations, report them appropriately, and work towards prompt resolution within defined TATs
- Communicate daily with customers and internal teams via email, phone calls,



and WhatsApp to ensure effective coordination and high-quality customer service.
- People Management skills- Should have managed a large team (Span of control)of 20 or more .
- Must be having customer care and operation skills and roles as direct responsibilities as experience. Logistics, delivery management skills
- Provide relevant data and prepare regular reports for management or other departments as required to support decision-making.

Candidate Requirements

- Education Graduation .
- Excellent Communication skills
- Experience 3years minimum in customer care department (serving customers as front liner)
- Sunday is Weekly off

Essential Knowledge and Skills Knowledge on excel & report makings(basic ), computer savy.

Mail communication skills required

English , Hindi fluency preferred.

📌 Customer Care Executive (Gurugram)
🏢 Zeiss
📍 Gurugram