About Hidesign

Hidesign is a premium leather lifestyle brand founded in Pondicherry, India, known for its handcrafted leather products and distinctive contemporary designs. The brand offers a wide range of products including handbags, wallets, luggage, accessories, and travel products.

With a robust focus on craftsmanship, quality, design, and customer experience, Hidesign has established a presence in India and international markets. The company combines traditional leather craftsmanship with modern design to create products that reflect its distinctive brand identity.

Role Description – Customer Care Executive

Handle customer queries through calls, emails, WhatsApp, and other communication channels.

Assist customers with product, order, delivery, return, exchange, and after-sales service queries.

Coordinate with internal teams to ensure timely resolution of customer concerns.





Follow up on pending issues and ensure effective closure.

Handle customer escalations professionally and maintain high service standards.

Maintain accurate records of customer interactions and follow-ups.

Ensure a positive customer experience through prompt and professional communication.

Qualifications

Any Graduate with 1–2 years of experience in Customer Care, Customer Service, Retail, or E-commerce.

Excellent verbal and written communication skills.

Strong interpersonal and problem-solving abilities.

Customer-focused with a positive and professional attitude.

Good follow-up skills and attention to detail.

- Ability to handle multiple queries and work effectively in a fast-paced environment.

📌 Customer Care Executive (Puducherry)
🏢 Hidesign
📍 Puducherry