Handle customer queries and service requests through non-voice channels such as email and chat. Understand customer concerns and provide accurate information or appropriate resolutions. Respond to customer queries within defined timelines and service standards.
Maintain proper records of customer interactions and requests. Coordinate with internal teams for issue resolution and follow-ups. Ensure accurate updating of customer information in the system. Follow company policies, processes and quality guidelines.
Escalate complex or unresolved customer issues to the appropriate team. Maintain professionalism and a customer-friendly approach in all interactions.
📌 Customer Care Executive (Bengaluru)
🏢 CIEL HR
📍 Bengaluru
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