Service Support Analyst play a crucial role in
Managing customer support operations
Ensuring high-quality service delivery
Promoting customer satisfaction
They combine technical expertise, leadership skills, and a customer-centric approach to drive excellence in service support within an organization.
II. Skills and Competencies
Excellent Written and Oral communication skills
Interpersonal skills
Logical thinking and decision making
III. Minimum Qualifications and Experience
Graduate fresher with PDC
Undergraduate with 1+ years of experience in customer support voice process.