Welcome and greet guests in a polite and friendly manner.
Assist guests with carrying and transporting luggage.
Escort guests to their rooms and explain basic room facilities.
Collect luggage from guest rooms during check-out.
Store and retrieve guest luggage safely when required.
Assist guests with taxis, cars, and other transportation arrangements.
Open and close vehicle doors for arriving and departing guests.
Deliver messages, parcels, documents, and other items to guest rooms.
Provide information about hotel facilities, services, and nearby attractions.
Maintain the cleanliness and organization of the bell desk and entrance area.
Coordinate with Front Office, Housekeeping, Security, Concierge, and other departments.
Handle guest belongings carefully and follow hotel procedures for luggage storage.
Report guest complaints, lost property, or unusual incidents to the supervisor.
Maintain proper grooming, uniform, punctuality, and qualified behavior.
Perform any other duties assigned by the Bell Captain, Front Office Supervisor, or Duty Manager.