Key Responsibilities:
Handle customer inquiries and resolve issues efficiently.
Provide accurate information about banking products and services.
Process transactions and maintain customer records.
Ensure compliance with banking regulations and policies.
Deliver excellent customer service and enhance customer satisfaction.
Build solid relationships with customers to understand their financial goals and offer tailored solutions.
Develop a deep understanding of banking products to identify upselling prospects based on customer needs and preferences.
Role Responsibilities:
Respond to customer queries and complaints effectively, ensuring satisfaction.
Upsell banking products and services by identifying customer needs.
Maintain accurate and up-to-date customer records and transaction details.
Provide feedback to the management to improve customer service quality.
📌 Customer Service Executive Delhi
🏢 IGT solutions
📍 Delhi
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