Convert qualified opportunities into commercially viable, profitable engagements through strong negotiation and closing, and subsequently ensure smooth execution.
Key responsibilities
- Commercial / Closing
- Take qualified opportunities from proposal stage towards closure.
- Lead commercial conversations with clients.
- Negotiate fees, scope, timelines and payment terms.
- Handle price objections and competing quotations.
- Protect agency value and profitability.
- Restructure scope where necessary rather than automatically discounting.
- Close deals and formalise commercial commitments.
Operations
_Ensure commitments made during sales are operationally feasible.
_Coordinate internal teams after closure.
_Manage timelines, resources and deliverables.
_Manage client expectations during execution.
_Identify and control scope creep.
_Resolve execution/client issues.
_Ensure smooth handover from sales to delivery.
_Track project commercials and profitability.
Experience min 2 years in:
> Commercial operations
> Client servicing / account management
> B2B sales with negotiations and closing
> Project management
> Agency operations
> Skilled services
> Consulting
> Other client-facing, solution-based businesses
>The person must have actual negotiation and closing exposure.
Must-have skills
~Negotiation ⭐⭐⭐⭐⭐
~Closing ⭐⭐⭐⭐⭐
~Commercial judgment ⭐⭐⭐⭐⭐
~Client management
~Proposal/commercial discussion
~Scope management
~Project coordination
~Problem solving
~Timeline/resource management
~Conflict resolution
~Strong communication
~Ownership
~Ability to balance client satisfaction agency profitability