Team Management: Lead daily huddles, assign work accounts, and monitor staff productivity. Performance Coaching: Train recent agents, run one-on-one reviews, and build skills for difficult customer calls. Target Tracking: Track recovery metrics, analyze daily reports (MIS), and report results to senior managers. Compliance & Escalations: Handle tough customer complaints and make sure team members follow debt collection laws.
📌 Collection Team Leader (Bengaluru)
🏢 Collman services
📍 Bengaluru
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