1. JOB DETAILS:

Position Title

Cluster Manager

Reports to

CBH Circle Business Head

Operations

Department & Division

2. ABOUT JUBILANT FOODWORKS Jubilant FoodWorks Limited is Indias largest foodservice company and is part of the Jubilant Bhartia Group.

Incorporated in 1995, the Company holds the exclusive master franchise rights from Dominos Pizza Inc. to develop and operate the Dominos Pizza brand in India, Turkey, Sri Lanka, Bangladesh and Nepal. In India, it has a strong and extensive network of 1,995 Dominos restaurants across 421 cities. In Sri Lanka and Bangladesh, the

Company operates through its wholly-owned owned subsidiaries which currently have 50 and 28 restaurants respectively. Jubilant FoodWorks also has exclusive rights to develop and operate Dunkin restaurants in India and

Popeyes restaurants in India, Bangladesh, Nepal and Bhutan.

The Company currently operates 31 Dunkin restaurants across six Indian cities and 42 Popeyes restaurants in fifteen cities. In 2019, Jubilant FoodWorks launched its first owned-restaurant brand Hongs Kitchen in the

Chinese cuisine segment which now has 28 restaurants across three cities.

Jubilant FoodWorks has been accredited as Excellent Place to Work certified organization in India and Sri Lanka by

Great Place to Work institute. This recognition is a testimony to our great culture that inspires trust, pride,

camaraderie and innovation among our employees and has enabled the organization to be the pioneer in the QSR industry.

3. JOB CONTEXT AND KEY ACCOUNTABILITIES: Lead and Manage the growth of the assigned Territory via by implementing and executing strategies to achieve sales and operations Plans. Manage and lead restaurant teams towards better operations and service KPI's along with customer experience in store.

4. Description

Performance Indicators

Manage individual and cumulative store performance on key metrics like sales growth, AWO, product concerns, delivery on-

S tore performance metrics and customer

KPIs time etc.



for the mapped stores. Ownership of customer KPIs for stores under purview

.

Adherence to personal job plan (PJPs) inclusive of store visits,

connects with store staff and conducting weekly store performance reviews and feedback calls with store teams

Adherence to PJPs, continuous improvement of store performance indicators

Analyse, evaluate and plan store maintenance through maintenance team by following the ticketing system optimum look and feel of the stores is maintained

. Ensure

S tore ambience, customer feedback

Lower attrition rate

Conducting staff meeting at periodic intervals and ensure motivation of the team Convey store challenges and problems to HR/senior management for resolution Keeping un at work culture alive

.

.

F

.

Maintaining various MIS reports, analyses and identifying areas of opportunity for store performance

OER, CS Audit, FIDA

Liaison with Govt officials / environmental bodies( if required)

for legal permissions/licenses

No escalations/ No adverse notice from statutory authorities

Responsible for making & implementing promotional strategies to increase sales volume & achieve maximum customer satisfaction

S ale growth

Quality compliance and working for quality improvement in consultation with Quality Dept

Mystery audit score and number of O

SL items

Developing and implementing procedures, control systems for maintaining hygiene and quality standards

Audit score in surprise audits, NSF audits

Ensure profitability of operations and supervise all aspects of product management, monitoring food production to ensure

Control cost of labour,



utilities cost and maintenance cost at stores compliance with quality & hygiene standards

.

Maintenance of good C-SAT score, resolve customer escalations, customer relationship management

Ensuring high quality services, resulting in customer delight and optimum resource utilization

.

Address training gaps for store teams,

drive training plan as per SOP

People Management, continuous Training of employees

.

Ensuring store level KPIs are met for food cost, utilities cost, and store performance indicators

Guiding, mentoring team members to ensure efficiency in operations & meeting of individual & group targets

5. COMMUNICATIONS & WORKING RELATIONSHIPS:

Internal

All Departments (IT, Maintenance, Marketing, HR, Corporate Affairs, Training, Project, Corporate Sale,

MIS, Payroll, Accounts, Supply Chain, Quality Control, Six Sigma)

External

¢ ¢

External customer

Finance Support providers e.g., HDFC Happay, Sodexo, Accor, CMS

All Vendors

Govt official

1. QUALIFICATIONS, EXPERIENCE, & SKILLS: ¢

¢

¢

¢

Qualification BSc Hotel Management/BHM/Diploma Hotel Management (3 Years)/Any

Graduate/MBA/PGDBA from tier 2-3 institutes

Experience 5 to 7 years experience in the QSR/ Retail/ Telecom/ FMCG/ Similar industry with 2-3

years at managerial level

Candidates passionate to build a career with Jubilant FoodWorks and should be willing to relocate as per business requirements.

Preference for Experience in managing P&L;, Team Management, Business Development for 3+ years

Equal Opportunity Employment: Jubilant FoodWorks is proud to be an equal opportunity employer and we are committed to diversity and inclusion. All aspects of employment including hiring will be based on merit, competence and business needs. We do not discriminate based on race, color, religion, caste, marital status, age, national origin, gender, gender identity or expression or any other status.

📌 Cluster Manager (Kozhikode)
🏢 Jubilant FoodWorks (JFL)
📍 Kozhikode