We are looking for a proactive and empathetic Customer Experience and Support Executive to be the primary point of contact for our customers. In this role, you will resolve queries, troubleshoot issues, and ensure every customer interaction reflects our commitment to quality service. You'll work closely with cross-functional teams to identify recurring issues, improve processes, and enhance the overall customer journey.

Key Responsibilities
Respond promptly and professionally to customer queries via email, chat, phone, and/or social media channels
Diagnose and resolve product/service issues, escalating complex cases to the appropriate teams when needed
Maintain accurate records of customer interactions, issues, and resolutions in the CRM/ticketing system
Follow up with customers to ensure timely resolution and satisfaction
Identify patterns in customer feedback and share actionable insights with product, sales, or operations teams
Meet or exceed defined KPIs such as response time, resolution time, CSAT, and NPS scores




Assist in creating and updating FAQs, help articles, and self-service resources
Onboard recent customers and guide them through product features as needed
Collaborate with internal teams to improve processes and reduce recurring complaints
Stay updated on product/service changes to provide accurate information to customers

Required Skills & Qualifications
Bachelor's degree in any discipline
1–3 years of experience in customer service, support, or a related role
Excellent verbal and written communication skills
Solid problem-solving ability and attention to detail
Patience and empathy when handling difficult or frustrated customers
Familiarity with CRM/helpdesk tools (e.g., Zendesk, Freshdesk, Salesforce, Intercom)
Ability to multitask and manage time effectively in a quick-paced setting
Basic computer proficiency (MS Office/Google Workspace)

📌 Customer Experience And Support Executive Noida
🏢 Makerspace Masters
📍 Noida