Job Responsibilities:
Handle inbound and outbound customer calls regarding orders, returns, payments, and general queries.
Provide timely and effective resolutions ensuring customer satisfaction.
Troubleshoot issues related to e-commerce transactions.
Escalate unresolved issues as per SOPs and follow up for closure.
Maintain accurate logs and adhere to process quality standards.
Requirements:
Minimum 1 year of experience in international voice process (preferably in E-commerce/Customer Support).
Excellent communication skills (verbal and written).
Solid problem-solving and customer handling skills.
Willingness to work in US night shifts.
Immediate availability preferred.
📌 Customer Support Associate Bengaluru (India)
🏢 Rivera Manpower Services
📍 India
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