Work Location:

Parel, Mumbai (Work from Office)

Working Days :

6 working days, 1 Weekly off (Weekday), Saturday and Sunday working (WFH)

Role & responsibilities :
Assist customers with queries, concerns, and complaints, and provide solutions or suggestions to resolve issues.
Respond to customer inquiries via phone, email, and chat in a timely and skilled manner.
Provide accurate information about products and services, addressing any questions or concerns.
Follow up with customers to ensure their issues have been resolved satisfactorily.

Preferred candidate profile :
Bachelor's degree or equivalent experience is mandatory.
Years of Proven experience in customer service.
Excellent verbal and written English communication skills
Solid problem-solving abilities and attention to detail.
Ability to work independently and as part of a team.
Proficient in using computer systems and Ms. Office software.
Ability to handle difficult situations with empathy and professionalism

📌 Customer Support Representative Mumbai
🏢 CampusConnect Technologies
📍 Mumbai