Role Overview The CS Manager acts as the custodian of the brand, driving strategic direction, ensuring quality output, and overseeing seamless execution across content, campaigns, and reporting.
Key Responsibilities
Own end-to-end delivery across social media calendars and organic/social media campaigns
Ensure quality control across all outputs before they reach the client
Lead ideation for key campaigns and strategic initiatives
Provide direction to Key Account Executives and cross-functional teams
Handle escalations and critical client conversations
Drive consistency in brand voice, messaging, and creative thinking
Stakeholder Management
Primary escalation point for clients
Collaborates closely with Creative Director and internal teams
Skills & Competencies
Robust brand thinking and storytelling ability
High attention to detail and quality
Leadership and problem-solving skills
Ability to manage multiple workstreams
Experience
5–7 years in digital/creative agencies
Reporting Structure
Reports to leadership
Manages Key Account Executives and oversees cross-functional delivery
📌 Client Servicing Manager (Gurugram)
🏢 Moksha Media Group
📍 Gurugram
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