Key Responsibilities

Client Relationship Management

- Act as the primary point of contact for clients throughout the project lifecycle
- Onboard new clients: understand their goals, scope, and requirements
- Maintain regular communication (email, phone, meetings) to update clients about progress, milestones, and deliverables
- Handle client queries, clarifications, feedback, and concerns promptly
- Ensure clients feel valued, informed, and confident in our services

Project Coordination & Internal Liaison

- Translate client requirements into actionable briefs for the internal teams (producers, editors, designers, technical crew)
- Track project timelines, deliverables, dependencies, and milestones
- Coordinate with production, post-production, studio operations, graphic design, and marketing teams to ensure seamless execution
- Anticipate potential bottlenecks or risks and communicate proactively to both clients and internal teams
- Ensure internal teams have all necessary resources, information, and clarity to execute client deliverables

Sales & Upsell / Cross-sell

- Identify opportunities to upsell additional services (e.g. motion graphics, branding, live streaming, graphic design) to existing clients
- Assist in preparing proposals, quotations, and service packages
- Support client negotiations and contract finalization processes

Client Satisfaction & Quality Control

- Ensure deliverables are delivered on time, to scope, and of high quality
- Review final outputs (video edits, graphics, deliverables) for adherence to client feedback
- Collect client feedback after project completion, conduct satisfaction checks




- Resolve client complaints or escalations in collaboration with relevant teams
- Monitor client retention, follow up for subsequent projects

Reporting & Metrics

- Maintain CRM or client database with updated details, communication logs, project status
- Generate periodic reports: client satisfaction metrics, revenue from existing clients, churn rate, upsell success, project delivery status
- Provide insights to leadership on client behavior, service gaps, and improvement opportunities

Qualifications & Skills

Required

- Bachelor’s degree (preferably in Communications, Business, Media, Marketing or related field)
- 1–3 years of experience in client servicing, account management, or customer success (ideally in a creative / media / agency / production environment)
- Excellent written and verbal communication skills (English + local language)
- Strong interpersonal skills; ability to build rapport and manage client expectations
- Organized, detail-oriented, with ability to manage multiple projects simultaneously
- Problem-solving mindset; able to anticipate issues and offer solutions proactively
- Basic understanding of media/production workflows (video, audio, editing, graphics) — enough to liaise meaningfully with internal teams
- Ability to work under deadlines,



adapt to changing priorities, and remain calm under pressure

Preferred

- Experience working in a media / video production house, creative agency, or digital content company
- Familiarity with project management tools (Trello, Asana, Monday, etc.)
- CRM experience (Salesforce, HubSpot, Zoho, etc.)
- Upselling / cross-selling experience
- Basic knowledge of video terminology, post-production processes, or technical media aspects

Key Competencies / Attributes

- Client-first attitude and service orientation
- Strong organizational & multitasking skills
- Proactive communication and follow-through
- Adaptability & flexibility
- Team player, team-oriented mindset
- Persuasive and confident in client interactions
- Good business acumen and understanding of revenue drivers

Reporting & Work Context

- Reports to: Head of Client Services / Head of Business Development or Managing Director
- Works closely with: Production, Post-Production, Studio Operations, Graphic Design, Marketing
- Office location: Bengaluru (Whitefield / EPIP Zone)
- Working hours: standard office hours; may require flexibility based on shoot schedules or client needs
- Travel: occasional travel to client sites, shoot locations may be required

Performance Metrics / KPIs

- Client satisfaction / NPS / feedback scores
- Client retention / repeat business ratio
- Project delivery success (on time, within scope)
- Upsell / cross-sell revenue contribution
- Number of clients handled, response times, resolution times
- Accuracy of reporting and issue escalation

-

📌 Client Services Representative (Bengaluru)
🏢 Creatigrity Technologies
📍 Bengaluru