About the JobLocation: Pune (On-site)

Experience: 1 – 2 years

Application Deadline: 3rd September

About UsAt Artifex Media, we’re a team of creative strategists, social media managers, designers, writers, and marketers united by one goal – to help brands find their unique frequency and craft stories that create impact. We work with brands across real estate, fitness, health & wellness, real estate, lifestyle, and consumer tech, bringing their brands and social presence to life with authenticity and creativity.

Whom We’re Looking ForWe’re looking for an energetic, organised, and proactive Client Service Executive who enjoys working with people, managing multiple moving parts, and ensuring that great ideas translate into great work.

You will be the bridge between our clients and internal creative teams, responsible for understanding client requirements, coordinating deliverables, maintaining timelines, and ensuring a smooth and professional client experience.

The ideal candidate is a strong communicator, detail-oriented, solution-focused, and comfortable working in a fast-paced creative agency environment.

Key Responsibilities

- Act as the primary point of contact for assigned clients and maintain clear, professional, and timely communication.
- Understand client requirements, objectives, feedback, and expectations and communicate them effectively to the internal team.
- Coordinate with social media managers, content writers, designers, video teams, and other internal stakeholders to ensure timely execution of deliverables.
- Prepare and share clear briefs with the creative and content teams based on client requirements.
- Maintain and track content calendars, deliverable timelines, approvals, and pending actions for assigned accounts.
- Follow up with clients for feedback, approvals, assets, information, and other requirements needed to keep projects moving.
- Review deliverables internally before sharing them with clients to ensure they meet the agreed brief and quality standards.




- Manage client feedback and ensure revisions are communicated accurately to the relevant team members.
- Keep clients updated on project progress, timelines, delays, and upcoming deliverables.
- Participate in client calls and meetings, take explicit notes, and ensure action points are followed through.
- Build strong and professional relationships with clients and understand their evolving business and communication needs.
- Identify opportunities to improve client accounts, campaigns, content, and overall execution, and proactively share ideas with the team.
- Escalate potential issues, delays, scope changes, or client concerns to the appropriate senior team member in a timely manner.
- Maintain organised records of client communication, briefs, approvals, deliverables, and ongoing requirements.
- Support the team in preparing monthly account reviews, performance reports, presentations, and campaign updates where required.
- Use project management, communication, and AI tools to improve coordination, documentation, and day-to-day workflow.

Requirements

- 1 – 2 years of experience in client servicing, account management, project coordination, or a similar role, preferably in a creative, digital, advertising, or social media agency.
- Excellent verbal and written communication skills with the ability to communicate confidently with clients.
- Strong organisational and coordination skills with an ability to manage multiple clients, projects, and deadlines simultaneously.
- Ability to understand a client brief and translate it into clear, actionable requirements for internal teams.
- Strong follow-up skills and attention to detail – you should be someone who remembers what needs to happen next.




- Comfortable working with creative teams and understanding basic concepts related to social media, content, design, branding, and digital marketing.
- Proficiency with tools such as Google Workspace, Microsoft Office, Slack, Trello, Asana, Notion, or similar project management and communication platforms.
- Ability to handle client feedback professionally and manage conversations with patience and clarity.
- A proactive, problem-solving mindset with the ability to anticipate issues rather than simply react to them.
- Prior experience working with brands in real estate, fitness, health & wellness, real estate, lifestyle, or consumer brands will be preferred.
- Familiarity with AI tools such as ChatGPT, Claude, Gemini, or similar tools to improve productivity, documentation, research, and communication is a plus.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- A positive attitude, willingness to learn, and strong sense of ownership.

What’s It Like Working At Artifex Media?We believe in:

- Learning every day – from new platforms and AI tools to better ways of working.
- Taking ownership – if you see something that needs to be done, take the initiative.
- Communicating openly – clarity and transparency make great work possible.
- Working collaboratively – the best ideas come from different minds working together.
- Respecting everyone’s creative voice – every role contributes to the final outcome.
- Delivering impactful work – with professionalism, curiosity, and a little bit of fun.

How To ApplyIf this sounds like you, click Apply Now on LinkedIn or email us at [email protected] with:

1. Your resume
2. Details of your previous agency/client servicing experience
3. A short note on why you enjoy working with clients and why you’d like to join Artifex Media

We’re looking for someone who can keep clients happy, teams aligned, and work moving forward. If that sounds like you, we’d love to hear from you.

📌 Client Service Executive | Immediate Joiner (Pune)
🏢 Artifex Media
📍 Pune