Your resume has been shortlisted for the Chat Support Analyst Role.
Key Instructions
- Carry a hard copy of your updated resume.
- Carry one government-issued ID card.
- Write HR Name: Manoj Pawan on the top of your resume.
- For any concerns, please contact Manoj Pawan – (phone hidden).
Interview Details
DetailsInformationJoining LocationsHyderabad / Gurgaon / NoidaDrive Dates01 August 2026 to 10 September 2026Drive Timing10:00 AM to 01:00 PMInterview ProcessRound 1: Typing Test
Round 2: CAT Assessment
Round 3: Healthcare / Insurance Domain Knowledge
Interview Address – Hyderabad
Artech Infosystems
Plot No. 118/1/14/C, Unit No. 332, 3rd Floor,
DLF VC Silicon Towers, Kondapur,
Hyderabad, Telangana – 500032
Approx. Salary Range
1.8 LPA to 3.2 LPA
Salary will be decided on a case-to-case basis and based on interview performance.
- PF is optional for freshers.
- Candidates who have PF from previous employment are required to opt for PF.
Candidate Requirements
- Experience: Fresher to 2 years
- Excellent English communication and writing skills
- Minimum 30 WPM typing speed
- Eligible Qualifications: B.Sc., B.Com., B.A., MBA
- Not Eligible: B.Tech, M.Tech, MCA, BCA
- Candidates currently pursuing their degree are not eligible.
- Immediate joiners only
Mandatory Educational Documents
Please carry the following documents:
- 10th Marksheet
- 12th Marksheet
- Degree Consolidated Marksheet
- Provisional Certificate
⭐ Preferred Qualifications
- Prior experience in chat-based customer support
- Exposure to Healthcare, Insurance, or Managed Care processes
- Familiarity with CRM tools or chat platforms
- Excellent typing speed and accuracy
Key Responsibilities
- Handle inbound customer interactions through chat professionally and empathetically.
- Understand customer issues and provide accurate and timely resolutions.
- Maintain CSAT/NPS, quality, and productivity targets.
- Document chat interactions clearly and accurately in internal systems.
Benefits at Artech
- Two-way cab facility from designated nodal points within a 40 km radius.
- Last-minute pickup/drop requests outside designated routes will not be accommodated.
- Meals will not be provided.
- One month of training at the client site, followed by movement into production.
- Please acknowledge and confirm your availability for the interview.