- Handle customer queries and provide support through chat.
- Respond to customer concerns promptly and professionally.
- Understand customer requirements and provide appropriate solutions.
- Maintain accurate records of customer interactions and queries.
- Ensure a high level of customer satisfaction.
- Escalate unresolved issues to the concerned team when required.
- Follow company processes and maintain service quality standards.
Requirements
- Minimum 1 year of relevant experience in a Chat Process.
- Excellent written and verbal communication skills.
- Fluency in English, Hindi and Bengali – all 3 languages are mandatory.
- Good typing speed and accuracy.
- Solid customer-handling and problem-solving skills.
- Ability to handle multiple customer conversations efficiently.
- Good interpersonal skills and a customer-focused approach.
- Immediate joiners preferred.
Pay: ₹15,000.00 - ₹18,000.00 per month
Work Location: In person
📌 Chat Support Executive (Kolkata)
🏢 egrove systems pvt.ltd
📍 Kolkata
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