Job Title :- Call center Executive

Duty roster :- Rotational Shifts

Salary Range :_ 15k to 16k call :_ (phone hidden)

Working location :- Kondapur

Company Description Konnect Diagnostics provides timely, cost-effective, high-quality diagnostic care in a safe and secure setting. The clinical services include pathology, laboratory medicine, and a comprehensive radiology department. Radiology offerings cover MRI, CT scan, ultrasound, digital mammography, X-ray, CBCT, and BMD services. Reports are typically delivered within 24 hours or faster, supported by certified, licensed, and specially trained technologists.

Konnect

Diagnostics emphasizes reliability, professional service, and patient-centered care.

Role Description The Call Center Executive is responsible for handling inbound and outbound calls, responding to patient and customer inquiries, and providing information about diagnostic services and appointments. The role includes scheduling, confirming, and modifying appointments, updating patient records in internal systems, and coordinating with clinical and front-desk teams to ensure smooth service delivery.

The Call Center

Executive addresses concerns, escalates complex issues when needed, and follows established protocols for service quality and data privacy.



This is a full-time, on-site role based in Hyderabad, requiring consistent attendance and adherence to shift schedules.

Qualifications

- Strong customer-facing skills, including Customer Support and Customer Service experience.
- Excellent Communication abilities, both verbal and written, with transparent and professional phone etiquette.
- Experience working in Contact Centers or call center environments, preferably in healthcare or diagnostics.
- Basic Sales skills to effectively explain services, promote suitable diagnostic packages, and support conversions.
- Ability to manage multiple calls, prioritize tasks, and maintain accuracy under time pressure.
- Comfort with computer systems, call management software, and data entry; knowledge of CRM tools is an advantage.
- Attention to detail, reliability, and a patient-focused approach to handling sensitive health-related information.
- Minimum educational qualification: high school diploma or equivalent; higher education in business, healthcare, or related fields is a plus.
- Prior experience in diagnostic centers, hospitals, or healthcare call centers is preferred but not mandatory.

📌 Call Center Executive (Hyderabad)
🏢 Konnect Diagnostics
📍 Hyderabad