Job Responsibilities
Execute periodic maintenance of elevator installations as per agreed timelines and safety/quality standards.
Attend breakdowns/call-backs and provide timely resolution and feedback.
Troubleshoot elevator issues independently and ensure minimum downtime.
Plan jobs and supervise subcontractor technicians for timely completion.
Identify and propose spare-parts requirements/sales wherever required.
Coordinate with the FSB for spares and components.
Handle customers and ensure high customer satisfaction.
Ensure compliance with all safety procedures and standards.
Candidate Requirements:
Experience: 4–10 years in the Elevator Service/Maintenance industry.
For Senior Customer Engineer,
preferably 6+ years of hands-on maintenance experience.
Qualification: Diploma/Degree in Mechanical, Electrical, Electronics, or ITI.
Experience in large/high-rise elevator projects will be preferred.
Solid knowledge of preventive maintenance, breakdown/call-back handling and independent troubleshooting.
Positive knowledge of drive types, safety circuits, governor functionality, battery systems and electrical circuit/drawing reading.
Positive customer-handling and safety-compliance skills.
Industry: Elevator industry candidates only (KONE, TKE, Otis, Johnson, Fujitec, Mitsubishi, Eros, Escon, City, etc.).