We are looking for a qualified and guest-focused Front Office Executive to join our hotel team. The candidate will be responsible for providing excellent guest service and handling day-to-day front office operations.

Key Responsibilities :
Welcome and assist guests during check-in and check-out.
Handle guest queries, requests, and complaints professionally.
Manage room reservations, cancellations, and guest information.
Coordinate with Housekeeping, F&B;, and other departments.
Handle billing, payments, and basic front office documentation.
Maintain accurate records and ensure smooth shift operations.
Provide information about hotel facilities, services, and local attractions.
Ensure a high standard of guest satisfaction at all times.
Follow hotel policies and standard operating procedures.

Requirements :




Previous experience in a hotel Front Office role is preferred.
Freshers with good communication skills may also apply.
Good verbal and written communication skills.
Pleasant personality and customer-service orientation.
Basic computer knowledge.

Education: Any degree/diploma in Hotel Management or a related field is preferred. Location: Thrippunithura, Ernakulam, Kerala

Job Type: Full time

Salary: As per experience and interview performance.

Pay: ₹12,000.00 - ₹15,000.00 per month

Perks
Flexible schedule
Food provided
Leave encashment
Paid time off

Work Location: In person

📌 Front Office Executive Receptionist Kochi
🏢 Hotel NM Royale County
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