Manage front desk operations, ensure smooth guest check-in/check-out, and deliver excellent customer service.
Key Responsibilities:
Handle guest check-in, check-out, and reservations
Attend calls, emails, and walk-in inquiries
Provide information about rooms, services, and local attractions
Coordinate with housekeeping and other departments
Handle guest complaints professionally
Maintain records and billing accurately
Requirements:
1+ year experience in hotel front office
Valuable communication and interpersonal skills
Basic knowledge of hotel software & MS Office
Fluency in English & Tamil (Hindi is a plus)
Presentable and customer-focused