Web DevelopmentSocial MediaPerformance MarketingCreative Team

Digital Caampus (ERP)Work Report ApplicationMess ManagementRoute Optimization

About the role

Youll be a first point of contact for parents, students and school admin staff calling in with questions or issues everything from admission enquiries to ERP login problems. Its a role that touches every division we run, so youll learn the whole business fast.

Key Responsibilities

- Handle inbound calls and enquiries across admissions, ERP support and general questions
- Make outbound follow-up calls on leads, feedback and pending queries
- Log and track every interaction accurately in our CRM
- Provide basic remote IT troubleshooting, escalating complex issues to engineering
- Work rotating shifts to help cover 24 7 support





Requirements

- Clear spoken and written English (and Telugu/Hindi a strong plus)
- Comfortable with computers, CRMs and picking up recent software quickly
- Patient, clear communicator under pressure
- Prior call center or customer support experience is a plus, not required

Role details

Department Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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