The QC Auditor at Learning Shala will be responsible for listening to sales and counselling call recordings, evaluating communication quality, process adherence, and ensuring compliance with internal standards. The role demands solid analytical skills, process understanding, and effective email communication to share audit outcomes and insights with teams. This is an entry-level on-office individual contributor role, ideal for candidates passionate about analysis, communication quality, and process improvement.

Key Responsibilities

● Listen to and evaluate recorded calls based on defined quality parameters.

● Assess process adherence, communication standards, and customer handling.

● Prepare daily/weekly quality audit reports and maintain data in Excel.

● Share feedback through structured mail communication to respective counsellors and team leads.

● Support process orientation and provide actionable suggestions for improvement.

● Participate in calibration sessions to align evaluation standards.

● Coordinate with operations and training teams to drive consistent quality performance.

📌 call auditor (Noida)
🏢 Learningshala
📍 Noida