Role & responsibilities

Responsibilities & Key Deliverables:

- Analyse technical complaints of vehicles in the field.
- Rectify defects in vehicles and overhaul aggregates.
- Maintain and handle internet-based warranty processes.
- Ensure implementation of service processes at channel partners.
- Support development of the secondary service channel.
- Provide feedback on company as well as competitor products.
- Conduct training sessions for Service Managers.
- Design special service support plans for strategic customers with channel partners.
- Ensure execution of spare parts orders to maintain sufficient inventory levels.
- Develop secondary networks for spare parts sales.
- Guide channel partners on manpower, facilities, and equipment optimization.
- Ensure profitability of workshops across channel partners.
- Maintain MIS on service performance.
- Manage spare parts inventory efficiently.
- Oversee service guarantee processes at dealerships.
- Conduct monthly visits to ASCs and monitor their performance with the ASC coordinator.
- Organize monthly service camps.
- Conduct customer visits and update M-Response data regularly.

📌 Business Service Manager (Guwahati)
🏢 Talent Seed HR Services
📍 Guwahati