Essential Duties and Responsibilities:
Manage the SuccessFactors application and support 5000+ users from multiple business functions across HMH
Ensure application deployments and administration follows controls process
Act as a liaison between the technical and functional teams, business functions, and vendors to drive project implementations, deployments, and upgrades
Identify process and/or business issues that may arise with the implementation of a solution and recommend process improvements to address those issues
Project activities will involve deployment responsibilities for the SuccessFactors platform, along with support for the associated HR team
Participate in Agile squads and ensure related the deployment activities follows controls process
Certify all user access and changes every quarter
Maintain a holistic view of all business system processes and users, to understand functional impacts with regards to configuration, process, workflow and reporting
Contribute to ongoing improvements in the value delivered by the IT HR team
Adhere to quality standards, pertinent regulatory requirements, and to departmental policies, practices and procedures




Address tech debt and make sure we define and enforce process to keep the platform aligned to best practice and standards
Perform all other related duties as assigned

Competencies:
3+ years of Success Factors administration experience
Ability to manage integrations across multiple systems that involve bi-directional data sync, API call limitations, bug fixes etc.
Experience in the compensation and performance modules.
Familiarity with Testing frameworks and design patterns
Experience in an Agile organization
Excellent communication and interpersonal skills
Ability to work cohesively in a team setting
Ability to use business acumen to develop solutions to functional and technical issues and be results driven
In-depth application troubleshooting skills
Understanding of regulations applicable to IT applications (GxP, SOX, GDPR)
Ability to provide feedback to manager, peers and team members
Creative and analytical thinker with strong problem-solving skills
A solid sense of customer service, with proven experience in a similar role
In depth application troubleshooting skills.
Valuable to have experience in ADP but not mandatory.

📌 Functional Configuration Specialist Sf Pune
🏢 Houghton Mifflin Harcourt
📍 Pune