Roles & Responsibilities:
Handle resident complaints and service requests.
Coordinate with Technical, Housekeeping, Security & other teams.
Track complaints and ensure timely closure.
Follow up with residents and update complaint status.
Handle calls, emails, WhatsApp and walk-in queries.
Maintain complaint registers and daily MIS reports.
Coordinate move-in/move-out and amenity requests.
Escalate unresolved issues to the Facility Manager.