Responsibilities
Drive monthly/quarterly sales and margin targets
Build excellent customer relationships through proactive engagement and demonstrable specialist product knowledge
Develop relationships with key internal and external contacts
Develop and execute account plans to maintain and grow customer base, in conjunction with a Field Sales Executive or Business Development Manager
Plan outbound calls to customers to generate recent business opportunities
Perform active inbound selling
Build accurate and timely quotations to customers
Generate and own a pipeline of deals
Manage backorder expectations and reporting for customers
Maintain and provide accurate information to Customer Relationship Management (CRM) system
Provide, sell and negotiate product information, pricing, special offers and promotions
Ensure Service Level Agreement (SLAs) with customers are satisfactory
Attain Key Performance Indicators (KPIs) such as daily talk time, outbound calls, renewal rates and switch rates
Knowledge, Skills and Experience
Minimum 1 to 3 years of relevant experience in IT systems for quotation, order entry, customer relationship management
Knowledge of relevant products would be desirable but not essential
IT industry knowledge would be desirable but not essential
Working knowledge of Microsoft Word, Excel, Outlook
Positive understanding of sales processes
Ability to plan and prioritize
Results-oriented
Robust oral and written communication skills
Demonstrated ability to build relationship
Comfortable with numbers
Meticulous
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