The Lead Trainer is responsible for delivering, designing, and evaluating training programs to enhance employee skills and performance across the organization. This role requires robust subject matter expertise, excellent communication skills .
Key Responsibilities:
Develop, plan, and deliver engaging and effective training sessions (both virtual and in-person) aligned with organizational goals.
Robust experience in conducting Behavioral and Soft Skills Training
Must understand Kirk Patricks level of evaluating Training effectiveness
Should be familiar with ADDIE and Blooms Taxonomy
Must have experience in creating e-learning content and with Instructional Designing Process
Must be familiar to work with AI Tools for content creation and designing
Conduct training needs analysis in collaboration with operations, quality, and HR teams to identify skill gaps and performance improvement areas.
Customize training content to fit the needs of different audiences and bands.
Monitor and evaluate training effectiveness using metrics and feedback to continuously improve programs.
Collaborate with subject matter experts and department heads to keep training content relevant and up to date.
Stay updated on industry trends, adult learning principles, and new training technologies.
Prepare reports and present insights on training outcomes to leadership.
Manage & Conduct Induction(as and when required) for the respective location
Qualifications: (Important)
Bachelor’s degree in any or related field.
Exposure to virtual and classroom facilitation is mandatory
Proven experience (typically more than 5 years) as a trainer or lead trainer in a BPO or corporate settings.
Strong facilitation, presentation, and communication skills.
Learning needs analysis and program structuring
Experience in designing instructional materials and e-learning content.
Expertise with Learning Management Systems (LMS) and virtual training platforms.
Robust organizational and project management skills.
Proficiency in working with Excel, PPT and Word.
Familiar to work with AI Tools
Key Competencies:
Team Player
Communication and interpersonal skills
Adaptability and problem-solving
Coaching and mentoring ability
Analytical thinking and feedback interpretation
Time management and multitasking
📌 Lead Trainer Chennai
🏢 Access Healthcare
📍 Chennai
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