- Manage the day-to-day operations of the branch.
- Achieve branch business goals, including loan disbursement, deposit mobilization, and revenue targets.
- Lead, supervise, and motivate branch employees.
- Ensure excellent customer service and resolve customer complaints promptly.
- Monitor loan processing, collections, and recovery activities.
- Ensure compliance with company policies, regulatory requirements, and internal procedures.
- Prepare and analyze branch performance reports.
- Recruit, train, and evaluate branch staff.
- Develop business through local marketing, networking, and customer acquisition activities.
- Coordinate with the Head Office on operational and administrative matters.
- Promote teamwork and maintain a positive work environment.
Required Qualifications Bachelor's degree is preferred.
Minimum 3–5 years of experience in branch operations, banking, NBFC, finance, or a similar industry, with leadership experience.