Job Description
Job Title: IT Support Specialist (L1) – On-Demand Backfill
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nEngagement Type: On-Demand / Backfill -Based (Contract)
nCompensation: 18 USD ( 1800 INR ) (paid only for days actively dispatched/on assignment)
nPotential for Full time Conversion: Possible, based on performance and client need
nJob Summary: We're looking for an on-demand L1 IT Support Technician to serve as backfill coverage for onsite end-user, office infrastructure, asset management, and project-based support. This is a dispatch-based role .you'll be called in as needed to cover support tickets and onsite visits, with no guaranteed fixed hours. Solid performers may be considered for full-time prospects down the line.
nKey Responsibilities:
nEnd-User Support
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Provide onsite support for desktops, laptops, mobile devices, printers, and peripherals (Windows, macOS, Linux)n
Provision, deploy, replace, and decommission IT equipmentn
Troubleshoot hardware, software, connectivity, and user-related issuesn
Coordinate escalations with Level 2 support teamsn





nOffice Infrastructure Support
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Support office IT services including network connectivity, printing, voice, AV, and workplace technologiesn
Install, maintain, and troubleshoot switches, routers, access points, and related infrastructure equipmentn
Assist with smart office solutions, digital signage, and conference room technologiesn
Coordinate with vendors and support scheduled maintenance activitiesn

nAsset Management
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Receive, register, label, image, deploy, track, and maintain IT assetsn
Conduct inventory audits and maintain accurate asset recordsn
Coordinate warranty repairs, device redeployment, disposal, and stock managementn
Ensure compliance with asset management policies and audit requirementsn

nProject & Site Support
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Support office moves, hardware refreshes, equipment relocations, and infrastructure projectsn
Assist with business events, demons

📌 End User Support Specialist Patna
🏢 Sharp Brains
📍 Patna