Job Summary

We are looking for a Service / Sr.

Service

Engineer in Power Technique Customer Center who will work towards the Mission provided for Power Technique Service (PTS) Division.

Responsibilities

- The Individual should bear positive attitude to make an efficient, agile and service driven organization
- The individual should ensure total Customer satisfaction generate the feel-good factor and driving customer delight,

- Retain existing customer loyalties with increasing YOY.

- Ensure on-time booking of service hours in SJA module manage forward planning of jobs

- Initiate Direct service to End customers improve Direct Service business.

- Focus achieve on timely completion of service issues

- Focus on all the service parameters stay aligned to the target defined

- Implement ECBs, SB Technical Changes as per PC Guidelines at field level

- Co-ordinate with Product specialist, HO reducing escapes and share quality feedback / suggestions timely.

- Capable of conducting in house training for key customers dealer team

- Organize Service Camps/Road Shows and other field activities

- Effective timely update of PTS Systems (DMS, MOL, QLINK, FLEETLINK, MYWARRANTY, POWERCONNECT, MAM2 etc.)

- Support product companies / Marketing for new product trails

- Identify Non-service Taking customers Educate benefits of availing Genuine services spares.

- Work on Dealer Team management - Guide dealer Service engineers provide technical support for service request (Dealer Customer),



Stock recommendation Ensure adequate inventory stock at dealer end basis installed units to reduce breakdown time.

- Support to achieve budgeted spares order booking sales targets

- Drive self-serviceability module execution

- Capable of independently handling Service Quotes.

- Special focus on Manpower development of the dealers

- Generate Direct Service Revenue

Qualifications

- Degree or Diploma in Mechanical/Electrical Engineering

Knowledge

- 3 to 5 years experience

- Service and Spares sales in Compressor / Construction/ Mining industries will be an added advantage

- Good knowledge on Air compressors, Engine will be preferred

- Language Known -Hindi, English

Personality Requirements

- Valuable communication Skills with an open minded attitude

- Always Ready to gain Knowledge of products and channel dynamics

- Computer Skills - E-mails, MS Office must.

- Interpersonal skills - Approach to Customers professionally

- Energetic, enthusiastic and able to meet stringent deadlines

- Ability to Handle / Deliver under pressure

- Excellent eye for details

- Work requires willingness to travel within the designated territory in all modes at all times (Approx. 80% of Working time)

- Creativity / Innovative Ideas to resolve issues for satisfying Customers

- Basic knowledge on Service Maintenance

City

Bhubaneshwar

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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