The position will be part of the Administration function at IIHS and will be responsible for driving and supporting travel and administration related activities and processes to address institutional needs.

This is a contractual position for an initial term of 11 months, renewable on mutual consent, with the potential to turn into a regular position over time.

Activities and Tasks

Responsibilities would include, but not be limited to, the following:

- Serving as the initial point of contact for day-to-day queries related to all travel needs; managing internal stakeholders at all job levels across the institution;
- Handling the travel reconciliation process using ERP software, managing travel-related financial transactions, invoice verification, and accounting activities for the travel department; assisting travelers with online travel applications and forms, and confirming required documentation;
- Assisting travelers with end-to-end visa documentation for international travel, including country-specific requirements, document checklists, and coordination to ensure accurate and timely visa application submissions; coordinating and partnering with other internal support teams; handling all process-related queries and ensuring compliance with process and regulations;
- Assisting in regular reviews and updates to all travel processes;
- Maintaining vendor trackers, processing vendor payments, scheduling, and maintaining records of quarterly vendor reviews;
- Escalating time-sensitive issues and contributing to travel emergency responses;
- Enforcing compliance,



mitigating travel risks, and implementing cost-saving measures for travel, with guidance from the manager;
- Coordinating overall logistics for group travel requests related to training, field, and study trips;
- Assisting with reviews and updates on industry related policies and practices, and streamlining the same to ground staff;
- Drafting internal communications, including monthly travel newsletters and other office announcements;
- Mentoring and coaching of younger team members;
- Taking up any additional responsibility that the Supervisor may set from time to time;
- Providing support to other IIHS activities including academics, research, training, practice, operations and others;
- Participating in all activities of Institution-Building at IIHS; carrying out tasks as assigned by IIHS; and traveling on IIHS work within or outside the country as and when needed.

Structure and Reporting The associate will be an External Consultant coordinating with the Manager – Administration at IIHS and will be required to collaborate effectively with a diverse group of internal teams and external individuals/organizations, and students.

Person Specification The ideal candidate should have:





- A Graduate degree in any discipline;
- Work experience of 2.5-5 years in travel management;
- The capability to interact, communicate, and negotiate effectively;
- The ability to communicate comfortably in English, Hindi, and Kannada;
- Proficiency in Microsoft Office, including Word, Excel, and PowerPoint; expertise in the use of digital and social media to achieve functional objectives will be an added advantage.

This is a contractual position for an initial term of 11 months, renewable on mutual consent, with the potential to turn into a regular position over time. This offer is on an exclusive basis, which implies that other qualified assignments (whether compensated or not) that bear a potential conflict of interest with IIHS cannot be undertaken.

The search will remain open until the position is filled.

Location

This position is based in Kengeri, Bengaluru, with the first 4–6 months based at IIHS, Bengaluru, and may entail travel to other locations in India.

Review and Assessment The role and performance of the incumbent shall be subject to normal review and assessment systems at IIHS.

Diversity Policy

IIHS is an equal opportunity employer that encourages women, people with disabilities and those from economically and socially excluded communities with the requisite skills and qualifications to apply for positions.

Contact

Please write to us at [email protected] if you need any clarifications while filling the online application form.

📌 Associate/ Senior Associate (Travel Desk) — Administration (Bengaluru)
🏢 Indian Institute for Human Settlements
📍 Bengaluru