Associate Program Manager - US Region | Learner Success & Program Operations

"We're looking for candidates currently available in Bangalore."

Location : Bangalore (HSR Layout) | Work From Office

Simplilearn is looking for an Associate Program Manager to drive the end-to-end learner experience across our online programs for the US region.

Key Responsibilities

- Manage learner engagement, onboarding, and program delivery
- Handle learner concerns, escalations, and drive timely resolution
- Monitor cohort performance, retention, completion, CSAT/NPS, and TAT
- Identify at-risk learners and drive proactive interventions
- Coordinate with instructors and cross-functional teams
- Manage and work with program tools such as LMS, Slack, Zoom, Salesforce, and other platforms
- Ensure smooth execution of learner-facing program operations




- Identify operational gaps and implement improvements to enhance learner experience

What We're Looking For

- Bachelor's degree
- 3- 8 years of experience in:

- Customer Success

- Program Operations

- EdTech

- Online Education
- Robust communication and interpersonal skills
- Strong problem-solving and stakeholder management abilities
- Ability to manage multiple priorities in a fast-paced environment
- Experience working with global/US learners is a plus
- Experience with Data & AI programs is an added advantage

HR Contact

Binoy Raphael

Email: [email protected]

📌 Associate Program Manager - U.S. Region (Bengaluru)
🏢 Simplilearn
📍 Bengaluru