Role & responsibilities

We are seeking a high-agency Quality Assurance leader who will help us address quality issues at their source. This role will lead the quality function for digital-learning products and drive a culture of prevention, accountability, continuous improvement, and zero preventable defects.

Key Responsibilities:

End-to-End Quality Assurance:

- Lead end-to-end quality assurance for digital-learning products, from development through final LMS delivery.
- Ensure courses are functional, accurate, accessible, consistent, and learner-ready.
- Verify that developed products align with approved storyboards, specifications, design intent, and intended learner journeys.
- Test interactions, assessments, feedback, multimedia, navigation, responsive behaviour, and course completion.
- Establish explicit quality gates and ensure critical defects do not reach clients or learners.

Quality Prevention & Process Improvement:
- Develop a strong understanding of the complete design and development workflow to identify where defects originate.
- Engage QA at the appropriate stages of the development lifecycle to identify risks early.
- Identify weaknesses in specifications, handoffs, templates, processes, and build practices before they result in downstream defects.
- Lead root-cause analysis for recurring and critical issues.
- Convert recurring defects into stronger standards, templates, automated checks, and improved team practices.
- Drive a culture of first-time-right delivery and continuous quality improvement.

LMS, Cross-Platform & Technical Testing:
- Test digital-learning products across LMS platforms, browsers, devices, and screensizes.
- Validate SCORM and xAPI behaviour, including:
- Course launch
- Bookmarking and resume
- Scoring
- Completion status




- Tracking and reporting
- Validate responsive behaviour and overall functionality across supported environments.

Accessibility & Compliance:
- Ensure compliance with WCAG and project-specific accessibility requirements.
- Lead testing for:
- Keyboard accessibility
- Focus order
- Colour contrast
- Alternative text
- Captions
- Heading structure
- Screen-reader compatibility
- Other relevant accessibility standards

AI & Automation:
- Develop and implement a practical roadmap for AI- and automation-enabled QA.
- Identify opportunities to automate repetitive and high-volume quality checks, including:
- Broken-link detection
- Package validation
- Regression testing
- Browser compatibility testing
- Content consistency checks
- Automated accessibility checks
- Use AI-assisted review responsibly while ensuring human judgement remains central to final quality decisions.
- Drive adoption of tools and practices that improve QA efficiency without compromising quality.

Quality Metrics & Governance:
- Establish meaningful quality metrics and dashboards covering:
- Defect origin
- Defect severity
- Defect recurrence
- First-time-right performance
- QA cycle time
- Client-reported defects
- Use data and trends to identify systemic quality issues and drive corrective actions.
- Establish clear accountability and governance around quality standards and release readiness.





Team Leadership & Collaboration:
- Lead, coach, mentor, and develop the QA team.
- Build team capability in LMS testing, accessibility, AI-assisted QA, and test automation.
- Define and maintain consistent QA standards, methodologies, and best practices.
- Work closely with Instructional Design, Visual Design, Multimedia, Development, Project Management, and LMS teams to strengthen handoffs and drive issues to closure.
- Promote strong cross-functional collaboration and a shared ownership of quality.

Preferred candidate profile Education & Experience:

- Bachelor's or Master's degree in Computer Science, Information Technology, Education, Technology, Quality Assurance, or a related discipline.
- 8+ years of experience in Quality Assurance or related workstreams within digital learning, instructional design, learning-content development, educational technology, or a similar environment.
- Proven experience leading, managing, or mentoring QA professionals.
- Strong understanding of the end-to-end digital-learning development lifecycle.
- Working knowledge of learning outcomes, instructional intent, and learner journeys.
- Hands-on experience with LMS platforms, SCORM, xAPI, responsive content, and commonly used e-learning authoring tools.
- Practical knowledge of WCAG and accessibility testing.
- Exposure to AI-assisted QA, test automation, automated accessibility testing, or regression testing.

You must take the necessary steps to safeguard the integrity, security, and confidentiality of shared confidential information. If Interested, share your updated resume on the below details:

Name - Mariam Ansari

Email Id - [email protected]

📌 Associate Director - Quality Assurance, and Digital Learning (Mumbai)
🏢 Hurix
📍 Mumbai