Responsibilities/ Skills:
Order Management: Oversee the entire order management lifecycle, from order creation to fulfillment.
Query Resolution: Experienced in analyzing and effectively addressing billing enquiries.
ERP Proficiency: Expert in SAP, with a preference for SAP ByD.
Tool Knowledge: Working knowledge of SFDC or other CRM tools.
Stakeholder Management: Collaborate effectively with various stakeholders within client organizations.
Technical Skills: Proficient in MS Office, especially Excel.
Flexibility: Willingness to work in any shift and from an office environment.
Communication: Booking Orders and conveying complex information to stakeholders through explicit written and verbal communication
Training o Identify training needs by evaluating strengths and weaknesses o Translate requirements into trainings that will groom employees for the next step of their career path o Ability to design and develop training manuals, and course materials o Ability to provide process training to a team o Manage structured learning sessions and monitor their quality results
Key Requirements:
Ready to work from office all days
Versatile to work in any shift
Excellent communication skills, both written and verbal.
Solid analytical and problem-solving skills.
Attention to detail and accuracy.
Ability to work independently and collaboratively.
Desired Requirements:
Experience in the shipping industry
📌 Order Management Pune
🏢 Infosys BPM
📍 Pune
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