Client

- Vehicles document compliance are to be 100% correct and valid at all times on tool and hard copies for all active vehicles only.

Requirement to Fulfil

- Individual TFM FM / TM will conduct surprise audit on 25 % of vehicle documentation maintenance on transport tool and hard copies every month at respective site.

- The audit report will be shared with respective JLL Account Manager and JLL Transport Lead

- Points will also be calculated for performance during scheduled internal and external audits

Vehicle Documentation

- Vehicle documentation of all active vehicles on the transport tool to be 100% compliant at all times across all sites

- All non compliant vehicles are to be deactivated from the system

- All actions on pending / extension / renewal / non submission / delay in submission of documents are to be submitted by JLL team on real time basis for approval by Dell Management.

Driver Documentation

- Driver documentation of all active drivers on the transport tool to be 100% compliant at all times across all sites

- All non compliant drivers are to be deactivated from the system

Risk EHS Management

- Based on incident management and reporting timeframe

- All transport incidents across all sites to be reported on call to respective Site Lead and Client on call. SMS / WhatsApp message to be submitted in case of mobile numbers not reachable - within 30 minutes of incident

- Primary Report on tool and to all stakeholders - within 3 hours of incident

- Detailed RCA with all supportings as per format - Within 48 hours

- (applicable for working days only / weekends and public holidays not to be considered)

Others

- Spot Verification and incident findings report (photographs enclosed) by TPT team member - within 24 hours of major accident / incident





- Respective site stakeholder contact details to be prominently displayed at TPT room for easy access to team members during time of incident / emergency - JLL

- TPT manager only to prepare detailed RCA and submit to Dell Lead with all supporting documents including photographs for all incidents

- No. of incidents not communicated and reported as mentioned within the stipulated timeframe will invoke penalty as mentioned

- Note: Delay in receipt of employee feedback (All Users) within 48 hours of the incident and submission of RCA to be escalated to DELL Site Lead

Customer Experience - Transport

- The scoring will be based totally on the results of Pulse Survey conducted every month.

- The ratings will be provided on behaviour and responsiveness of Transport Team members in customer management.

- As per SLA, the customer satisfaction index per month has to be a minimum of 75% and above across all sites

- Feedback will be categorized as per tool format cross all sites
- In case of any disagreement on the feedback provide by the employee, a detailed analysis to be conducted by JLL team on same and finalized with Dell management

- Unrealistic and impractical negative feedbacks will not be considered for JLL ratings. To be discussed within JLL and Dell teams for agreement and recorded.

- Points will be deducted as mentioned
- The same to be mutually agreed with Dell Management

Operations Metrics - Reports MIS

- Based on accuracy and Ontime submission of mentioned daily reports and MIS for respective sites

- List of Daily Weekly / Monthly Reports -

- SMT / Operational Report

- MMR

- VQR

- Transport Review
- Trip Feedback responses and Trend analysis

- Daily Billing Report to Management (Billing Team)

- Pending Trip sheet details to Vendors (Billing Team)

- Driver RR
- Monthly Team training and assessment to be maintained

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Assistant Manager Transport (Gurugram)
🏢 Jones Lang LaSalle (JLL)
📍 Gurugram