- Experience in Technology service management i.e. dealing with vendors on T & M or managed service basis.
- Coordinating with internal/external stakeholders for any IT/ Infrastructure/Procurement related requirements.
- Interface between business and technology teams to arrive at technical solution and document the same.
- Evaluating the best industry practices followed and identify the various process improvements / automation initiatives.
- Co-ordination with software vendors, internal operation team, IT-Security, Networking, IT-Datacenter, Software- Development s etc. on operational and strategic requirements related to Technology.
- Working closely with IT Security and various Technology teams to get key updates from Compliance point of view,
closure of VAPT observations and other issues highlighted / reported by business teams.
- Knowledge in managing IT/ Technology audits.
- Knowledge on Cybersecurity tools like SIEM, PAM, DLP etc.
- Knowledge of SDLC lifecycle and coordination with business stakeholders/ Technology teams for timely completion of the UAT and other related activities.
Preferred skills:
- Valuable interpersonal, communication, documentation and presentation skills.
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