Role: Assistant Manager / Deputy Manager - Training

Location: Sector 67, Gurugram

Experience: 3-7 Years

About: Fairdeal.Market

Fairdeal.Market is a rapidly growing B2B quick commerce company focused on building an efficient, technology-driven retail supply chain. As we continue to expand our store network, we are looking for an experienced Assistant Manager / Deputy Manager - Training to drive operational training, SOP implementation, compliance, and capability building across stores.

Role Overview

We are looking for a hands-on and execution-oriented Training professional with strong exposure to Store Operations, Supply Chain processes, SOP implementation, and on-ground training. The role will be responsible for building operational capability across stores, ensuring SOP compliance, identifying process gaps, and driving continuous improvement. The candidate should be comfortable travelling across stores and conducting physical/on-ground training.

Key Responsibilities

1. SOP Training & Implementation

- Train store teams on operational SOPs and ensure effective implementation across stores
- Ensure employees understand and consistently follow defined processes and operationalstandards
- Conduct on-ground training and demonstrations for frontline teams

B. Store Operations SOPs
- Train teams on key store processes including Inbound, Outbound, Inventory, Last Mile, 5SHousekeeping, Safety, and other operational processes
- Ensure adherence to defined SOPs across all operational functions
- Identify gaps in process understanding and provide corrective training

C. Training Content & Documentation
- Develop and maintain SOP manuals, training modules, presentations, process checklists,assessments, and training videos
- Ensure proper version control of all training and SOP documentation
- Review and update training content based on process changes and operational requirements

D. Store Audits & SOP Compliance
- Conduct regular store audits to assess SOP adherence and operational compliance
- Identify process gaps and deviations during store visits




- Drive corrective actions in coordination with Operations and relevant stakeholders
- Track closure of identified gaps and ensure sustained compliance

E. New Joiner & Refresher Training
- Conduct induction and process training for new joiners
- Conduct assessments and knowledge checks to evaluate training effectiveness
- Conduct periodic refresher training based on performance, audit findings, and process changes

F. Team Capability Building
- Build operational capability of Store Managers, Team Leaders, and Store Associates
- Develop role-specific training programs based on operational requirements
- Support managers in improving team productivity and process adherence

G. KPI & Performance Monitoring
- Track operational KPIs including inventory accuracy, pick/pack accuracy, productivity, TAT,shrinkage, and SOP compliance
- Analyze performance trends and identify areas requiring training intervention
- Link training initiatives with operational performance improvement

H. Process Improvement & RCA
- Identify recurring operational issues and conduct Root Cause Analysis (RCA)
- Identify whether issues are related to process, people, or training gaps
- Implement process and training interventions to improve operational performance
- Monitor the effectiveness of corrective actions

I. New Store Launch Support
- Support new store launches by ensuring training, SOP, and operational readiness
- Ensure store teams are trained and assessed before go-live
- Coordinate with Operations and other stakeholders to ensure smooth operational handover

J. MIS & Reporting
- Maintain training records, attendance, assessments, and completion trackers




- Maintain store audit reports and SOP compliance trackers
- Prepare training and operational dashboards for management review
- Share regular updates on training effectiveness, compliance, and identified gaps

K. Cross-Functional Coordination
- Work closely with Operations, Supply Chain, HR, Quality, and other stakeholders for effective SOPimplementation
- Understand operational challenges and translate them into appropriate training interventions
- Ensure alignment between training programs and business/operational requirements

What We re Looking For
- 3-7 years of experience in Training, Operations Training, Process Training, or Store Operations
- Experience in E-Commerce / Quick Commerce is preferred
- Strong experience in Supply Chain, Store Operations, Last-Mile Operations, and SOPimplementation
- Experience in conducting on-ground/physical training and store audits
- Strong understanding of operational processes and SOP compliance
- Experience in developing training content, SOPs, checklists, assessments, and trainingdocumentation
- Strong analytical and problem-solving skills with exposure to RCA and process improvement
- Comfortable travelling across stores and working closely with frontline teams
- Strong communication, presentation, facilitation, and stakeholder management skills
- Hands-on, execution-oriented approach with solid ownership

Key Skills & Attributes
- SOP Training & Implementation
- Store Operations & Supply Chain
- Training Content Development
- Store Audits & Compliance
- Process Improvement & RCA
- New Joiner & Refresher Training
- KPI & Performance Monitoring
- Team Capability Building
- MIS & Reporting
- Stakeholder Management
- Strong Communication & Presentation Skills
- Field Execution & Ownership

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Assistant Manager- Training (Gurugram)
🏢 Fairdeal.market
📍 Gurugram